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The following provides information on Frames Online UK's privacy policy, this details how the company safeguards data provided from customers.

To be read in conjunction with our Terms & Conditions, and Cookies  Policy, which includes information on the sites' compliance with the International Chamber of Commerce (UK) on the use of cookies. Information is summarised as follows:-

Terms & Conditions - General information on sales transactions.

Privacy Policy - Details care taken regarding privacy of customers data.

Cookies Policy - A European Union bureaucractic requirement.

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Top Panel - T&C

To be read in conjunction with our Terms and Conditions

Last Update 14 December 2017

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:
This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Email address
Phone number

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:
Phone Number

The Information We DON’T Collect:
We do not collect Credit/Debit Card Information online.  However this information may be posted using our shopping cart checkout where you will be directed to a secure server run by a reputable company such as Paypal or Netbanx.

For offline orders, such as via telephone or correspondence, secure records will be kept to fully meet and exceed the security requirements of the credit card provider and Paypal.  Generally records of Credit Card details are securely destroyed at first opportunity by shredding.

The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer personalised gift products by which you can personalise a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

On checking out you can register to be added to our eMail Mailing List if you would like to receive further information such as periodic newsletters, and updates on our new products and services. Information you submit on our website will not be used for this purpose unless you select this option.  If you do opt to be placed on our eMail Mailing List you will only receive details and genuine special offers from FRAMES ONLINE UK (and our parent company Datalite UK Ltd) sparingly on a periodic basis.

Under absolutely no circumstances will your E-Mail address or any other personal details be passed onto third parties without your specific permission for marketing purposes.  Datalite UK Ltd is a responsible business and detests the illegal practice of spam, in common with the view of most customers.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

A number of our websites contain unprompted testimonials from satisfied customers.  Our policy is to ask permission first on receipt of a suitable testimonial, and will only be identified by a customer’s Christian first name or initials and broad geographical location (i.e. City and Country).  Testimonials are posted exactly as received, with only obvious grammatical/punctuation errors corrected.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out, or otherwise prohibit such unrelated uses.

Our Commitment To Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect both online and offline.

Our Commitment To Children's Privacy:
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information?
You can access all your personally identifiable information that we collect online and maintain by writing to us or sending an E-Mail, there may be a 10 administrative fee payable.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

United Kingdom Data Protection Act 2003
Personal data whether digital or manual records is stored and protected to fully comply with the latest United Kingdom Data Protection Act.  This act also gives individuals rights to make a 'Subject Access Request' for data held on them.  This may be applied for by submitting a written or e-mailed request, together with an administrative fee for 10.  Under the terms of the latest UK Data Protection Act, Subject Access Requests are to be processed where possible within 40 days.

How To Contact Us
Should you have other questions or concerns about these privacy policies, please contact us either by telephone, E-Mail, correspondence, or message.  DATALITE UK LTD's full contact details are available from About Us menu from the home page of www.framesonlineuk.com and all our subsidiary websites. 

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